Frequently Asked Questions

Shipping & Global Delivery

We provide nationwide delivery across Nigeria within 2 to 4 business days. Express shipping is complimentary on orders exceeding ₦100,000.

For international clients (US, UK, Europe, Canada, and across Africa), orders are dispatched via DHL Express with end-to-end tracking provided immediately upon shipment.

Returns & Exchanges

We want you to feel confident in every BGV piece. We gladly offer a 14-day return and exchange policy from the date of delivery. Items must be unworn, in original condition with all garment tags attached.

To initiate an exchange or return, simply reach out through our contact page with your order reference.

Size & Fit Information

All BGV garments follow standard international sizing with relaxed, contemporary proportions. If you fall between sizes or desire an oversized silhouette, we recommend selecting your regular size. For structured tailoring, choose your exact measurement.

Payment Security & Privacy

All online transactions on BGV Fashion are processed through Paystack, a PCI-DSS Level 1 certified payment processor. We do not store credit card numbers on our servers. Your personal data is encrypted with 256-bit SSL protocols.